Marks & Spencer Staff Refuse to Help Cancer Sufferers
According to reports, a cancer patient was denied help with pushing her shopping cart to her car because staff at Marks & Spencer said they weren’t insured to cross the road. The 53-year-old woman, Catherine Lennard, who has been treated with chemotherapy to fight the cancer, visited the stores with her mother after going to London’s Royal Free Hospital for a blood test.
Mrs. Lennard spent over £100 on food and asked if she could get help taking her items to her car, as she was feeling weak because of the treatment. However, she was told that nobody could because they weren’t insured to cross the road where her car was parked.
The woman said that she couldn’t believe no one would help her. She says that she told them that they could use their humanity even if they aren’t insured, because she was going through chemotherapy and her mother has been through a back operation and can’t push the cart either. However, the check-out assistant refused to help her, she continued.
Mrs. Lennard also said that it was a really big deal for her to do as much shopping as she had, because she hadn’t been able to do it in the last month or two. She was really upset afterward and felt awful, she said, adding that life is hard enough without stuff like this.
She didn’t back down though and went to Marks & Spencer executive chairman Stuart Rose with her complaint. Mrs. Lennard said that she talked to a secretary that was really nice and understanding during their first phone conversation, but then she got the same old story that the staff gave her when the secretary called her back, telling her that she could go to one of the other stores instead.