Google issue apology after email crash affects millions
August 14, 2008
Google have been forced to make a groveling apology to millions of users of its email service, Gmail. The system went down for several hours.
The glitch in the Gmail contacts system locked users out of their email accounts. The news of the system wide failure quickly spread and spurred an outpour of anger on blogs and internet chat rooms.
In total the service was down for about 2 hours, as engineers from Google tried to discover the source of the problem. Many users were angered further by the fact that Google did not post any update on its corporate blog.
Gmail product manager at Goggle, Todd Jackson said “We feel your pain, and we’re sorry. We never take for granted the commitment we’ve made to running an email service that you can count on. We heard loud and clear today how much people care about their Gmail accounts.”
Gmail has been one of the top free email services since it began as a test in 2004. It is also one of the fastest growing services. When it launched officially in the beginning of 2007, Google’s founders Sergey Brin and Larry Page promised to revolutionise email in the same way Google revolutionised searching the internet.
Gmail already had 90 million users by the end of last year; this makes it the third most popular email service after Yahoo and Hotmail.
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